Refund Policy

The Short Version

We want you to love your mug. If something goes wrong, we'll make it right. Here's how it works — no boss battles required.

Returns

We accept returns within 30 days of the delivery date. To be eligible for a return, your mug must be unused, in its original condition, and in the original packaging.

To start a return, contact us at the email below with your order number and reason for return. Once approved, we'll send you the return instructions.

Damaged or Defective Items

If your mug arrives damaged or defective, we're sorry — that's a serious bug and we want to patch it immediately. We'll send you a replacement at no charge.

• Email us within 30 days of delivery with your order number and a photo of the damage.
• We'll review and send out a replacement as quickly as possible.
• Refunds are not issued for damaged or defective items — exchanges only.

Wrong Item Sent

If we sent you the wrong mug — our bad, no question. You are entitled to a full refund or a replacement, whichever you prefer.

• Contact us with your order number and a photo of the item you received.
• We'll cover the return shipping cost for incorrect orders.
• Your refund or replacement will be processed within 5 to 7 business days.

Return Shipping

• Wrong item sent: We cover return shipping — 100%.
• Damaged or defective: We cover return shipping — just send us a photo first.
• Change of mind returns: The customer is responsible for return shipping costs.

We recommend using a trackable shipping service for your return. We cannot guarantee receipt of your returned item without tracking.

Non-Returnable Items

• Items returned after 30 days of delivery.
• Items that are used, washed, or no longer in original condition.
• Items without original packaging.
• Sale or discounted items (unless damaged or defective).

Refund Processing

Once your return is received and inspected, we'll notify you by email. If approved, your refund will be processed to your original payment method within 5 to 7 business days. Please note that your bank or credit card company may take additional time to post the refund.